Return & Refund Policy

Effective Date: September 17, 2026

At Trusted Shope, we want you to be satisfied with your purchase. If you receive a damaged, defective, incorrect, or otherwise eligible product, you may request a return or replacement in accordance with the terms below.

1. Return Eligibility

A product may be eligible for return if:

  • You received the wrong product.

  • The product arrived damaged or defective.

  • The product is significantly different from the description provided on our website.

  • The product is unused and in its original condition, where applicable.

Return requests must be submitted within 7 days of receiving the order.

Products returned after the applicable return period may not be accepted.

2. Conditions for Returns

To be eligible for a return:

  • The product must be unused and in its original condition.

  • The original packaging, accessories, tags, and other included items should be returned where applicable.

  • You may be required to provide photographs or videos showing the product’s condition.

  • Proof of purchase or order details may be required.

Certain products may not be eligible for return due to their nature, hygiene requirements, or other applicable restrictions.

3. Non-Returnable Products

Returns may not be accepted for:

  • Used products

  • Products damaged after delivery due to customer misuse

  • Products without original packaging where the packaging is required

  • Personalized or customized products

  • Products specifically marked as non-returnable on the website

  • Items that are returned after the applicable return period

4. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

  • Your order number

  • Your name and contact information

  • A description of the issue

  • Clear photographs or video of the product and packaging, if requested

After reviewing your request, we will determine whether the product qualifies for a return, replacement, or refund.

5. Return Process

To request a return, contact us at:

Email: info@trustedshope.com

Please include your order number and explain the reason for your return.

If your return is approved, we will provide you with instructions regarding the return process and shipping address.

Do not send products back without contacting us first, as unauthorized returns may not be accepted.

6. Refunds

Once we receive and inspect the returned product, we will notify you regarding the status of your refund.

If your refund is approved, the applicable amount will be processed using the original payment method where possible.

For Cash on Delivery orders, we may contact you to arrange an appropriate refund method.

Refund processing times may vary depending on the payment provider or financial institution.

7. Shipping Charges

Original shipping charges may be non-refundable unless the return is due to an error on our part, such as sending an incorrect, damaged, or defective product.

If a return is approved because of an issue caused by Trusted Shope, we may provide appropriate instructions regarding return shipping.

For returns requested for reasons other than an error or defect, return shipping costs may be the customer’s responsibility.

8. Exchanges

Where available, eligible products may be exchanged for another product or replacement.

Exchanges are subject to product availability and approval by Trusted Shope.

If the requested replacement is unavailable, we may offer a refund or another suitable solution.

9. Sale and Promotional Items

Products purchased during sales or promotional offers may be subject to specific return or refund conditions. Any applicable restrictions will be communicated on the relevant product or promotional offer.

10. Refund Delays

If your refund has been approved but you have not received it within the expected processing period, please first check with your bank or payment provider.

If you still have not received the refund, contact us at info@trustedshope.com.

11. Policy Changes

Trusted Shope reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with the updated effective date.

12. Contact Us

For return, replacement, or refund inquiries, please contact:

Trusted Shope
Email: info@trustedshope.com
Website: ayessentialllc.com